Privacy Policy for Qasr Al Watan Insight Tours LLC
At Qasr Al Watan Insight Tours LLC, we are deeply committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard personal information when you interact with our online platform and avail of our cultural tourism and heritage services.
Information We Collect
We may collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, email address, phone number, and postal address. This information is collected when you book guided palace tours, educational group programs, private curator-led heritage walks, or sign up for newsletters or event notifications.
- Payment Information: When you purchase tours or services, we collect necessary payment details (e.g., credit card information). Please note that we utilize secure, third-party payment processors, and we do not store sensitive financial data on our servers.
- Demographic Information: For educational programs or specialized tours (e.g., accessibility and special-needs tour planning), we might collect information such as age range, educational institution, or specific accessibility requirements to tailor the experience.
- Usage Data: Information on how you access and use our online platform, including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This data helps us understand user behavior and improve our "Palace in Motion" immersive multimedia experience, virtual 360° tours, and overall site functionality.
- Technical Data: Information related to the production of multilingual audio guides (English/Arabic) or content licensing, such as technical specifications or content preferences, provided by B2B partners.
How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Managing Services: To process tour bookings, manage educational group programs, facilitate private curator-led heritage walks, and ensure smooth delivery of our services.
- Personalization: To tailor your experience on our online platform, offering relevant content, tour recommendations, and personalized "Palace in Motion" micro-experiences.
- Communication: To send booking confirmations, service updates, respond to inquiries, and provide information about upcoming cultural exhibitions or new tour offerings, provided you have opted in.
- Service Improvement: To analyze user behavior, understand trends, and gather demographic data to enhance our existing services, develop new tours, and refine our content licensing and interpretive consultancy for museums.
- Security and Fraud Prevention: To maintain the security of our online platform and protect against fraudulent activities.
- Compliance and Legal Obligations: To comply with applicable laws and regulations.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business (e.g., payment processing, tour logistics, IT support for multilingual audio guide distribution), or serving you, provided those parties agree to keep this information confidential and comply with data protection regulations.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Our online platform uses secure servers, and all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We are committed to WCAG 2.1 AA compliance in our design, which includes data security considerations.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframes required by applicable law.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our SEO-friendly content blocks and social sharing integration. Cookies are small data files stored on your device that help us remember your preferences, tailor content, and understand how you interact with our services, including our virtual 360° tours and interactive elements.
You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the online platform.
Children's Privacy
While we offer educational group programs for schools and universities, our online platform is not directly targeted at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us at:
Qasr Al Watan Insight Tours LLC
Building 7 Khalid Bin Al Waleed Street,
3rd Floor, Al Ain, Abu Dhabi, 48001,
United Arab Emirates