Terms and Conditions for Qasr Al Watan Insight Tours LLC
Welcome to Qasr Al Watan Insight Tours LLC. These Terms and Conditions govern your use of our services, including guided palace tours, "Palace in Motion" immersive multimedia experiences, virtual 360° tours, educational group programs, multilingual audio guides, accessibility and special-needs tour planning, private curator-led heritage walks, content licensing, interpretive consultancy, and event co-ordination. By accessing or using our online platform or engaging with our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing and using our site or booking any service provided by Qasr Al Watan Insight Tours LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
- Guided Palace Tours: Expert-led tours of Qasr Al Watan.
- "Palace in Motion" Experiences: Immersive multimedia shows.
- Virtual 360° Tours: Online interactive palace experiences.
- Educational Group Programs: Tailored programs for schools and universities.
- Multilingual Audio Guide Production: Audio guides in English, Arabic, and other specified languages.
- Accessibility & Special-Needs Tour Planning: Customized tours ensuring accessibility.
- Private Curator-Led Heritage Walks: Exclusive, in-depth heritage explorations.
- Content Licensing & Interpretive Consultancy: Services for museums and cultural institutions.
- Event Co-ordination: Support for cultural exhibitions and events.
3. Booking and Reservations
- Accuracy of Information: When making a booking, you agree to provide accurate, current, and complete information.
- Payment: All services must be paid for in advance unless otherwise specified. Payment methods will be clearly indicated on our booking platform.
- Confirmation: Bookings are confirmed only upon receipt of full payment and our official confirmation email.
- Cancellation and Refunds: Our cancellation and refund policy is detailed during the booking process and depends on the specific service. Generally, refunds for cancellations made close to the service date may be subject to a fee or non-refundable. Please review the specific policy for your chosen service.
4. User Conduct and Responsibilities
- Compliance: Users must comply with all local laws and regulations during their tours and visits.
- Respect for Heritage: Visitors are expected to treat the cultural heritage site, its artifacts, and staff with respect. Any damage to property or disrespectful behavior may result in immediate termination of the service without refund.
- Photography/Videography: Specific rules for photography and videography within the palace will be communicated during tours. Commercial use of imagery taken on our tours requires prior written consent from Qasr Al Watan Insight Tours LLC.
- Accessibility: While we strive for WCAG 2.1 AA compliance and offer special-needs tour planning, it is the user's responsibility to inform us of any specific accessibility requirements at the time of booking to ensure appropriate arrangements can be made.
5. Intellectual Property
- All content on our site, including texts, graphics, logos, images, "Palace in Motion" micro-experiences, virtual tour content, audio guides, and software, is the property of Qasr Al Watan Insight Tours LLC or its content suppliers and is protected by international copyright laws.
- The content may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Qasr Al Watan Insight Tours LLC.
6. Disclaimer of Warranties and Limitation of Liability
- Our services are provided on an "as is" and "as available" basis. Qasr Al Watan Insight Tours LLC makes no representations or warranties of any kind, express or implied, as to the operation of this service or the information, content, materials, or products included on this service.
- Qasr Al Watan Insight Tours LLC will not be liable for any damages of any kind arising from the use of this service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
- Sometimes, unforeseen circumstances (such as adverse weather, site maintenance, or operational changes) may necessitate changes to tour itineraries or virtual experience availability. We will endeavor to inform you of any significant changes as soon as possible.
7. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the Emirate of Abu Dhabi. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates.
8. Changes to Terms and Conditions
Qasr Al Watan Insight Tours LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to review these Terms periodically for changes.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Qasr Al Watan Insight Tours LLC
Building 7 Khalid Bin Al Waleed Street,
3rd Floor, Al Ain, Abu Dhabi,
United Arab Emirates, 48001
Phone: +971 3 768 4521